Contact Us

Change of Mind We want you to be completely satisfied with your purchase. 

Therefore, if for any reason you are not happy with a product, you may return it to us within 30 days of receipt for a full refund of the goods value. Returns will only be accepted for items that have not been used and are in their original packaging. Shipping and handling charges are non-refundable.

To request a change of mind return please email admin@puzzleme.com.au with invoice details. 

We suggest you send your return parcel via registered post so that it can be tracked. We're unable to refund items that are lost in the mail. You are responsible for all return freight charges. You'll be refunded for the product once we have received the item back. Please allow up to 7 days for returns to be processed.  Please note this refunds policy does not relate to puzzles purchased through a fund raising programme.  Refer to the policy of the fund raiser.

Faulty Product  If an item is received faulty then we'll gladly replace or refund it provided you contact us within a reasonable time. Please email admin@puzzleme.com.au with details of the fault and if possible include a photo. with your invoice

Delivery is $10.00 per single order to anywhere in Australia.

Orders are sent with Australia Post eParcel and require signature on delivery. If the courier driver is unable to obtain a signature from someone they will take the order to the nearest post office where it can be collected. It is not possible for a parcel to be left without a signature.

Estimated Delivery Times 

Capital Cities 1 - 5 business days

Regional areas 1 - 7 business days

Business days exclude weekends and public holidays.  Please note that these delivery times are approximate and are provided as a guide only. We make every effort to get your order to you as quickly as possible however we cannot guarantee that your parcel will definitely arrive within this time frame. 

Please ensure that your delivery address is complete and correct. In the event that a parcel is returned to us due to an incorrect or incomplete delivery address being provided, you will be charged a return fee of $10 (which is what Australia Post charges us) along with re-delivery fee of $10.00 if you want the order sent again.

Pick ups Orders may be collected from our studio at Merimbula, between 9am and 5:00pm Monday to Friday.

We will advise when your item is ready for collection.

Website use Terms and Conditions.

Welcome to our website. Should you continue to use this Website, you are agreeing to comply with and be bound by the following terms and conditions of use. Should you not agree with any of these terms and conditions, please do not use our website.
Your use of this website is subject to the following terms and conditions:

1. The content of this website is for your general information and use only. It is subject to change without prior notice. 
2. This website uses cookies to monitor browsing preferences. If you allow cookies to be used, the following personal information may be stored by us for use by third parties: Date of Birth, Gender.
3. Neither we nor any third parties provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You hereby acknowledge that information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law. 
4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any product, services or information available through this website meet your specific requirements.
5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look and graphics of the website. Any reproduction of the website’s material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. 
6. All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.
7. Unauthorised use of this website may be a criminal offence and/or give rise to a claim for damages.
8. This website may also, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. They do not signify that we recommend or endorse the websites. We have no control over the nature, content and availability of those websites. 
9. Your use of this website and any dispute arising out of your use of it is subject to the laws of New South Wales.
10. You may only use the website for lawful purposes and in a manner consistent with the nature and purpose of the website.
11. These terms and conditions do not relate to your use of any product or service described on our website unless otherwise agreed. You must refer to the individual warranty relevant to any particular product or service.
12. These terms and conditions may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.
13. You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website.
14. In no event will we be liable for any loss, damage, cost or expense including legal costs and expenses (whether direct or indirect) incurred by you in connection with the use of this website.
15. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be  liable for, the website being temporarily unavailable due to technical issues beyond our control.

These website terms of use are provided by legalvision.com.au